Computerized Examination Information

Once your payment has been processed, you will receive an email confirmation within 1 business day with additional instructions for scheduling. Please do not attempt to schedule your exam prior to receiving the authorization email even if you already have an eligibility number. The email will inform you that you have been authorized to make your appointment at a Prometric testing center to take the exam. At that time, you may use the Eligibility ID available on your candidate profile, under the “Registration” tab.

Be prepared to share your name and Eligibility ID.

There are two ways to schedule your appointment:

1. Calling the Prometric Candidate Care Team, 1-800-797-1813 or 1-800-796-9857
2. Online at their website at www.prometric.com. The website also provides a listing of test sites as well as an address and directions to each test center. In order to register online, you must provide an e-mail address.

If you schedule through the website, you must select THE CDCA-WREB-CITA as your test sponsor as your first step. Follow the website instructions until you receive a confirmation on your screen. Prometric will send you an e-mail confirming your appointment. Please contact Prometric as far in advance of your desired test date as possible. Prometric Centers are open for testing Monday through Saturday.

Yes. If candidates wish to change their computerized exam date or time, they must reschedule or cancel their appointment directly with Prometric 1 calendar day or more before their scheduled date and time. Rescheduling of appointments can be accomplished via www.prometric.com or by calling 800-796-9857; both are available 24 hours a day, 7 days a week. We cannot cancel or reschedule your appointment. Candidates that fail to cancel an appointment within at least 1 business day prior to their scheduled exam time will have a no-show result and the fees will be forfeited.

There is a $50.00 fee to reschedule or cancel an appointment if the change is made 1 to 5 days before the scheduled test date and time. Cancelations are not accepted within less than 24 hours from the appointment time.
There is a $25 fee to reschedule or cancel an appointment if the change is made 6 to 29 days before the scheduled test date.

If you are rescheduling through the internet, you are encouraged to print out a hard copy confirming your new appointment or cancellation.

Arrive at the Prometric Center at least 30 minutes prior to your scheduled appointment to allow time for check-in. You must bring two forms of government-issued identification, both of which must include your signature and at least one ID must contain a recent photograph. Both IDs must show the same “first and last name” displayed on your candidate profile. If you legally changed your name and already scheduled an appointment with Prometric, please bring the legal name document with you on the day of the exam (example of name change documents: Marriage License, Divorce Decree, Naturalization Certificate). You can also contact a team member at least 48 hours before your scheduled Prometric appointment and your name will be updated. Candidates that fail to present appropriate identification will be turned away and the exam fees will be forfeited.

Acceptable forms of primary identification:

– Government-Issued Driver’s License, including temporary licenses if it contains both a photo and a signature and is not expired.
– U.S. Dept of State Driver’s License.
– National/State/Country Identification Card.
– Passport (US Passports and passports issued by any government other than the US government are acceptable.)
– Alien Registration Card (Green Card, Permanent Resident Visa) if it contains both a photo and a signature and is not expired.
– U.S. Military identification may be used if it contains a photo, signature, and is not expired.
– Voter identification card (plastic) if it contains a photo and signature and is not expired.
– Credit Card (A credit card can be used as a primary form of ID only if it contains both a photo and a signature and is not expired. Any credit card can be used as a secondary form of identification, if it contains a signature and is not expired.)
– Debit/(ATM) Card (A debit card can be used as a primary form of identification only if it contains both a photo and a signature and is not expired. Any debit card can be used as a secondary form of ID, if it contains a signature and is not expired.)

Acceptable forms of signature identification:   

– Any items from the primary identification list.
– Credit or Debit card with a signature.
– School identification non-expired with photo and signature.
– U.S. Military identification with signature.

Unacceptable forms of identification:

Social Security Card • Voter Registration Card (paper) • Library Card

No. Computer knowledge is definitely not required for you to take computerized testing at Prometric. Before your test begins, the computer presents a simple tutorial that explains the process of selecting answers and moving around the computer screen. The time you spend in the tutorial does not count against the time allotted for the exam. The Center Administrator takes care of setting up the computer and is always available to answer any questions you may have about the computer-based testing process. In addition, a computer “Help” feature is always available.

You may learn more about what to expect on our Test Prep page.

No, you will not be allowed to bring any materials with you into the testing room. You may, however, lock up your personal belongings in a locker provided by Prometric.

Yes, all Prometric Centers comply with the requirements of the Americans with Disabilities Act. Most special needs can be accommodated with permission and prior approval. Do not contact Prometric to schedule an appointment before you receive a final response regarding your accommodation request.

The best time is as soon as possible once you register, pay, and receive an Eligibility ID. The sooner you take your exam, the more time you have to retake it if you should fail on your first attempt. All parts of the ADEX Examination (clinical or computer-based) must be successfully completed within 18 months. Please access Dental Exams and Dental Hygiene Exams for specific time frame information.

Your results are automatically downloaded for processing and will be posted to your online profile within 10 days of completion. Results are automatically shared with State Boards.